Shipping and Returns


Shipping Information

Cheap Rugs Online has a flat free shipping rate for all rugs.

All rugs are delivered using couriers and require a physical address and a phone number. Couriers cannot deliver to PO Boxes.

Special Delivery Instructions - If you have any special delivery instruction, please write them in the notes section during check out or contact us by phone or email.

 

Pick Up

Pick up is not available for rugs. All rugs are shipped directly from our partners 

 

International Buyers

Currently we do not ship rugs internationally, however we are able to make special arrangements if you see something that you absolutely love and have to have. Please contact us on team@cheaprugsonline.com.au and we can investigate delivery method and cost.

Returns Policy

All our products come with our No-Nonsense, 30-Day, 100% Money Back Guarantee!

In the unlikely event that a product doesn't meet your expectation, be sure to contact us within thirty (30) days and you can return the product (in its original packaging and new condition)

The buyer will need to pay for postage there and back, as these services are non refundable as they have been used up in the shipping of the item. There may be a restocking fee depending on the item, please contact us for more details

 

How to Make A Return

  1. Email us with details of the product you wish to return along with the order or invoice number and reason

  2. We will send you return labels for the return

  3. Package the new, unused product (in its original package) along with a copy of your invoice

  4. Stick the label on the package and wait for the courier to collect

  5. Although no moneys need to be paid to the courier, the postage to you and return postage will be deducted from the refund